Returns & Exchanges

Returns & Exchanges

Imperial AC Supply accepts returns and exchanges on unused equipment and parts under the terms below. These terms mirror our Terms & Conditions of Sale; where the two differ, the Terms & Conditions of Sale govern.

Return window

Unused items may be returned or exchanged within the timeframe stated in the product description. If no timeframe is stated, the return or exchange period is 15 days from the date of delivery.

Restocking fee and shipping

A 25% restocking fee applies to approved returns. Shipping costs are non-refundable. For items ordered by mistake, the customer is responsible for shipping costs both ways.

What cannot be returned

• Equipment that has been installed, used, energized, started up, connected, or field-modified. Once installation or startup occurs the product is considered accepted and is not eligible for return, exchange, or credit unless approved in writing by Imperial AC Supply.
• Products damaged or altered after delivery.
• Refurbished items, which are sold “As Is” with no warranty and are non-returnable.

How to start a return

1. Request return authorization before shipping anything back. Returns sent without prior authorization may be refused.
2. Include all original packaging, documentation, and accessories.
3. Ship the item pre-paid and insured. Imperial AC Supply is not responsible for items lost or damaged in return transit.

Damaged, short, or incorrect shipments

Inspect every shipment on arrival and before installation. Visible damage, shortages, incorrect items, and dead-on-arrival claims must be reported before the equipment is installed or started up. Installation or startup constitutes acceptance of the product.

Warranty claims

Imperial AC Supply is a distributor, not a manufacturer. New equipment carries the original manufacturer’s limited warranty, and warranty claims after installation or startup are handled directly with that manufacturer. The full warranty terms are in section 6 of our Terms & Conditions of Sale.

Questions

Call (786) 732-0077 or contact us.