Shipping Policy

Thank you for choosing Imperial AC Supply. We are committed to providing fast and reliable shipping across the U.S. Please review our shipping policy below for important information regarding processing times, freight terms, and delivery conditions.

Shipping Fees

Shipping prices vary based on several factors including:

• Shipping destination
• Product dimensions and weight
• Quantity of items
• Type of delivery (commercial or residential)
• Accessorial services such as liftgate usage, limited access locations, or inside delivery

Most of our orders are quoted with Residential Delivery and Liftgate Service included. If your delivery location is a commercial address with unloading capabilities or a loading dock, please contact us to request a customized shipping rate.

Standard shipping fees apply only to the contiguous 48 U.S. states. Orders shipped to Hawaii, Alaska, U.S. territories, or international destinations will require separate freight arrangements and additional charges. For international shipments, customers are responsible for coordinating pickup, customs, and duties. A Bill of Lading must be provided to Imperial AC Supply prior to pickup.

Shipping Terms

All shipments are FOB (Freight on Board) Miami Gardens, Florida. Title and risk of loss pass to the buyer upon pickup by the carrier.

Order Processing

We strive to process and ship orders as quickly as possible.

• In-stock orders received Monday through Friday before 1:30 PM (EST) are processed the same business day. LTL freight shipments require additional preparation and handling time of up to 72 hours.
• Orders placed after 1:30 PM (EST) will be processed the following business day.
• Special orders or non-stock items are typically processed within 72 hours. Customers will receive an estimated ship or delivery date within 72 hours of order placement.
• Once Imperial AC Supply fulfills your order and releases it to the LTL freight carrier, we are no longer responsible for any delivery delays caused by circumstances beyond our control. These may include—but are not limited to—carrier delays, weather conditions, or delivery access issues at the destination. The LTL freight carrier will make up to three (3) delivery attempts. If these delivery attempts are unsuccessful due to no one being available to receive the shipment, the goods will be moved to the carrier’s storage facility. The customer will be fully responsible for any storage or re-delivery fees incurred as a result.

Local Pickup & Free Local Delivery for Orders Over $200

If you choose local pickup:

• Orders must be picked up within 10 business days of the payment date.
• A $10/day storage fee will apply after the 10th day.
• The maximum storage period is 30 days. After 30 days, unclaimed products will be discarded, and the customer will not be eligible for a refund.

Free local delivery is only available for orders over $200 and limited to zip codes within approximately 25 miles of our store location. Eligible zip codes include:
33187, 33186, 33185, 33184, 33183, 33182, 33181, 33180, 33179, 33178, 33177, 33176, 33175, 33174, 33173, 33172, 33170, 33169, 33168, 33167, 33166, 33165, 33162, 33161, 33160, 33158, 33157, 33156, 33155, 33154, 33150, 33149, 33147, 33146, 33145, 33144, 33143, 33142, 33141, 33140, 33139, 33138, 33137, 33136, 33135, 33134, 33133, 33132, 33131, 33130, 33128, 33127, 33126, 33125, 33122, 33056, 33055, 33054, 33018, 33017, 33016, 33015, 33014, 33013, 33012, 33011, 33010, 33002.

If your shipping address is outside of these zip codes, please contact us for alternate delivery or pickup options.

Skid Fees

Items requiring palletization or skidding will incur an additional skid fee, which will be added to the final purchase and shipping charges.

Freight Shipments & Delivery Inspection

Freight deliveries must be inspected thoroughly before signing the delivery receipt. We are not responsible for damages or missing items once the delivery has been signed for.

If any item arrives damaged or is missing:

• Note it clearly on the freight delivery receipt before the driver leaves.
• Take photos of the issue and contact our support team immediately for assistance.

If you have any questions about shipping costs, delivery timelines, or international orders, please contact us at [email protected] or call (786) 732-0077.